Team Backoffice Status

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We are constantly working to improve your Team Backoffice! In an effort to keep everyone informed of ongoing development issues and timelines as they arise, we will be updating this page with important updates, new features, and issues in various stages of development. Check back often for the latest information!

Today (new)

  • 9/22 – Pack Products – can be added to the cart without options being selected, causing pricing issues. RESOLVED!
  • 9/10 – New Enrollment Process – We are putting the finishing touches on a new signup/enrollment user experience. Testing begins Monday, and we anticipate release prior to this year’s Renovacon! More details to follow…

Known Issues (in process)

  • Shipping – Local Pickup in Idaho – Currently there is no option for those within 50 miles of the distribution centers in Idaho to select either Local Pickup or paid shipping options if they wish.

Known Issues (pending)

  • ReportsSorting & Search features don’t return results – Many of the reports on the Dashboard and various other pages with sort & search features enabled do not currently return any results (they don’t work!).

Known Issues (Fixed)

  • 9/22 – Pack Products – can be added to the cart without options being selected, causing pricing issues. RESOLVED!
  • 9/15 – Bulk/Dynamic pricing is not being applied when increasing quantities on Subscription orders after module update. Regular ordering through checkout is working correctly, so until fixed, you can purchase at the bulk price by completing checkout. We are treating this as an urgent issue, and expect it to be resolved quickly. – 9/17 – RESOLVED!
  • 9/8 – The Commission Period History report has been removed from the Dashboard. It can now be found on your My Reports page.
  • 9/7 – Genealogy Subscription PV discrepancy – A discrepancy between Scheduled Order total PV and what was being reported on the Genealogy page hover view when bulk pricing is involved has been fixed – RESOLVED!
  • 9/7 – Genealogy Subscription PV discrepancy – A discrepancy between Scheduled Order total PV and what was being reported on the Genealogy page hover view when bulk pricing is involved has been fixed – RESOLVED!
  • 9/5 – Page Share icon displays over main menu on Phone devices – We are aware that some phones are displaying the page Share icon on top of the main menu, and expect to have this issue resolved approx. – RESOLVED!
  • 9/4 – Dashboard – Subscription Statuses – We are aware of an issue with the daily subscription update. You may not see a valid subscription status on the Dashboard. We are working to fix this today, and will update you as soon as possible. – RESOLVED!
  • 9/1 – Phoenix Rewards – Dashboard – The Phoenix Rewards section of the Dashboard has been updated to accurately display qualifications.
  • 8/28 – Rep Site Referral Links don’t set the referring Representative – When the website is referred using the https://username.renovaworldwide.com link while the language is set to German/Deutsch, the referral is not recognized. This is a top priority issue and is being addressed by our dev team now. Until this issue is resolved, please temporarily refer customers/enrollees using the Share slide out on any page if your viewing the Team Office in German. – RESOLVED!

Feature Development (new stuff!)

  • 9/7 – Manage Rewards buttons – have been added to the Phoenix Loyalty Program sections on both the Representative & Customer Dashboards. – RELEASED!
  • Rewards – Add to next subscription orderReleased 8/21 – Allows you to either add an available reward to your next subscription order (1-time), or add it to your cart for normal checkout.
  • New Enrollment Process – A new enrollment process (wizard) is currently in development that will greatly improve the user experience and help you grow your business. Release is tentatively scheduled for early September, and we will update you with further details! 
  •  SMS/Text Integration – We are currently developing the capability to send texts and alerts from the Team Backoffice on various events, eg. sharing a page via text, or alerting you via text when someone enrolls on your team! We will update you on details as work progresses!