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I applied my reNEW All-in-One and it didn’t ball up, what’s going on?

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reNEW All-in-One is self adjusting so it depends on your skin temperature and pH. Make sure you shake the tube, and the product is completely absorbed into the skin by waiting the 30-45 seconds. You may also have not used enough, try adding some more product and waiting the 30-45 seconds again.