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What is the protocol when someone comes in to pick up their order?

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When someone comes in to pick up an order,

  • Confirm the order in the system and not the Sales Order (you’ll need it for the Will Call sheet),
  • Go check the clipboard and will call inventory in the back (on the racks along the wall on the left immediately after entering the warehouse).
  • If their name and product are on the sheet
  1.  give them their product, and 
  2.  have them initial the sheet.
  • If their name and product are not on the sheet, verify with Shipping. (it is probably because they placed the order and it is processing)
  • If Shipping personnel aren’t available
  1.  Pull the products from the inventory in the back, 
  2.  write the details on the pick up sheed on the clipboard next to Will Call, and have them initial, and 
  3.  Slack Alisha the name, order number, sales order number, and DNS (do not ship). (Example: JEN WIGHT ORDER 12324/SO2384: DNS)
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