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Ordered wrong items and the order is still processing, how do we fix it?

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If someone would like to make an exchange because of BO products or for any reason and the order is still processing, we need to have that reflect in their account. Here is how to do that:We can change the order to Canceled and create a coupon for the amount they paid and apply it to a new order(apply freeshipping coupon too if needed)
  1. Find the order in WP
  2. Click on Refund and select all items (regardless if there are correct items on it. you will place a new order with all the correct and desired products. Unless it has partially been shipped, then only do products left)
  3. Zero out all amounts listed so the total refund amount displays as 0.00.
  4. Enter Reason for Refund: Exchange and used funds on new order
  5. Click Refund Manually(because we are not actually refunding money, just doing this to restock)
  6. Change the order to Canceled and click Click Here to update Order on NetSuite
  7. Slack Shipping to Close the Order and DNS.
  8. Slack Mallary or Jen to create a coupon for the amount they paid
  9. Then apply it to the new order(apply freeshipping coupon too if needed)
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