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How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?

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If the subscription does not show shipping or shows free shipping

  1. go to subscriptions and search the subscription number
  2. Confirm full shipping address; google it if you need to confirm zip.
  3. Scroll to Shipping Rate and click the blue circle with an arrow to refresh the shipping rates
  4. If it pulls a rate, click update at the bottom and reprocess subscription if needed.
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