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Introduction
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- Articles coming soon
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FAQs
- Articles coming soon
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Other
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Enrollment
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Word Press Dashboard
- Free Shipping Codes and when to use them
- Full Return Process
- How can I manually add a reward to a subscription that is supposed to process today?
- How do I consolidate multiple or duplicate accounts?
- How do I get a coupon to adjust the price?
- How do I manually add a reward?
- How do I reset a password in WP?
- How do I update an address on an order?
- How do we do a hard refresh?
- How do we make Bulk Notes?
- How do we request payment in Podium?
- How often do subscriptions process?
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
- How to update an address on an order processing
- How to upgrade a Retail or Preferred Customer
- Ordered wrong items and the order is still processing, how do we fix it?
- What if a customer/rep wants to delete their account?
- When do we use Podium to charge customers/reps?
- Show all articles ( 3 ) Collapse Articles
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Shipping
- Can I add product(s) to an order already placed?
- Do we expedite shipping?
- Free Shipping Codes and when to use them
- Full Return Process
- How do I do an exchange?
- How do I start a return or issue RMA?
- How do I update an address on an order?
- How do we request payment in Podium?
- How to create a Return Lable
- How to process orders
- How to Receive a Return in NetSuite
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
- How to update an address on an order processing
- International returns
- Process for orders not fulfilled yet
- Protocol when requests are made in shipping slack
- What are Research Samples?
- What do I do once we receive a return?
- What do we do with Research Samples?
- What is the protocol for when someone purchases in person?
- What is the protocol when someone comes in to pick up their order?
- When do we use Podium to charge customers/reps?
- Show all articles ( 7 ) Collapse Articles
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Account Management (Team Office)
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Placement
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Rewards
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Subscriptions
- How can I manually add a reward to a subscription that is supposed to process today?
- How do I process a Subscription now in WP?
- How often do subscriptions process?
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
- What happens if you resume a subscription?
- Why would a subscription be paused?
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Orders
- Can customers pay in Cash or Check?
- Can I add product(s) to an order already placed?
- Free Shipping Codes and when to use them
- How do I do an exchange?
- How do I get a coupon to adjust the price?
- How do I refund?
- How do I start a return or issue RMA?
- How do I update an address on an order?
- How to create a Return Lable
- How to process orders
- How to Receive a Return in NetSuite
- How to update an address on an order processing
- International returns
- Ordered wrong items and the order is still processing, how do we fix it?
- Process for orders not fulfilled yet
- What is the protocol if someone is to receive promotional item(s)?
- What is the protocol when someone needs a replacement order?
- Show all articles ( 2 ) Collapse Articles
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Compensation Plan
- Articles coming soon
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