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- How can I manually add a reward to a subscription that is supposed to process today?
- How do I consolidate multiple or duplicate accounts?
- How do I get a coupon to adjust the price?
- How do I reset a password in WP?
- How do I update an address on an order?
- How do we do a hard refresh?
- How do we make Bulk Notes?
- How do we request payment in Podium?
- How often do subscriptions process?
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
- What if a customer/rep wants to delete their account?
- When do we use Podium to charge customers/reps?
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- Can I add product(s) to an order already placed?
- Do we expedite shipping?
- How do I do an exchange?
- How do I start a return or issue RMA?
- How do I update an address on an order?
- How do we request payment in Podium?
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
- What are Research Samples?
- What do I do once we receive a return?
- What do we do with Research Samples?
- What is the protocol for when someone purchases in person?
- What is the protocol when someone comes in to pick up their order?
- When do we use Podium to charge customers/reps?
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- How can I manually add a reward to a subscription that is supposed to process today?
- How do I process a Subscription now in WP?
- How often do subscriptions process?
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
- What happens if you resume a subscription?
- Why would a subscription be paused?
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How do I start a return or issue RMA?
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byMallary
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- Get as much information from Customer as possible. If they want a refund(only if its within 30 days), exchange(anytime) and pay for shipping, or in store credit(anytime). If they choose to do an exchange, get permission to charge the card on file to pay for shipping and make a note of it in their account so we can complete the exchange without contacting them again.
- Confirm email on account is the email they want the label to be sent to
- Let Customer know that the email will with the label will be sent shortly and the link to print the label will expire in 24 hours. Once the label is printed, they have 30 days before the label is expired.
- Slack Alisha(Shipping Manager) with the Order number, name, and email and she will create a return label and send it to their email.
See What do I do once we receive a return?
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