How do I reset a password in WP?
Confirm their email on their account and update it if needed.
Have Rep/Customer reset it on their own(see Rep/Customer Reset Password). If they are unable to do that, reset password in WordPress.
In Word Press>Go to Users
- Search customer
- Hover over username and click Edit
- Scroll to Account Management
- Click Generate Password
- Create new password and check the Confirm Password box
- Scroll down and click ‘Update User’
*There is a template created in Podium for Customer/Rep password reset