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- Full Return Process
- How can I manually add a reward to a subscription that is supposed to process today?
- How do I consolidate multiple or duplicate accounts?
- How do I get a coupon to adjust the price?
- How do I reset a password in WP?
- How do I update an address on an order?
- How do we do a hard refresh?
- How do we make Bulk Notes?
- How do we request payment in Podium?
- How often do subscriptions process?
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
- Ordered wrong items, how do we fix it?
- What if a customer/rep wants to delete their account?
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- Full Return Process
- How do I do an exchange?
- How do I start a return or issue RMA?
- How do I update an address on an order?
- How do we request payment in Podium?
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
- What are Research Samples?
- What do I do once we receive a return?
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- What is the protocol for when someone purchases in person?
- What is the protocol when someone comes in to pick up their order?
- When do we use Podium to charge customers/reps?
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- How can I manually add a reward to a subscription that is supposed to process today?
- How do I process a Subscription now in WP?
- How often do subscriptions process?
- How to troubleshoot incorrect shipping costs or No Shipping Rates found on subscriptions?
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How do I reset a password in WP?
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byMallary
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Confirm their email on their account and update it if needed.
Have Rep/Customer reset it on their own(see Rep/Customer Reset Password). If they are unable to do that, reset password in WordPress.
In Word Press>Go to Users
- Search customer
- Hover over username and click Edit
- Scroll to Account Management
- Click Generate Password
- Create new password and check the Confirm Password box
- Scroll down and click ‘Update User’
*There is a template created in Podium for Customer/Rep password reset
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