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How do I reset a password in WP?

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Confirm their email on their account and update it if needed.

Have Rep/Customer reset it on their own(see Rep/Customer Reset Password). If they are unable to do that, reset password in WordPress.

In Word Press>Go to Users

  • Search customer
  • Hover over username and click Edit
  • Scroll to Account Management
  • Click Generate Password
  • Create new password and check the Confirm Password box
  • Scroll down and click ‘Update User’

*There is a template created in Podium for Customer/Rep password reset

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