How do I reset a password in WP?

Confirm their email on their account and update it if needed.

Have Rep/Customer reset it on their own(see Rep/Customer Reset Password). If they are unable to do that, reset password in WordPress.

In Word Press>Go to Users

1. Search customer
2. Hover over username and click Edit
3. Scroll to Account Management
4. Click Generate Password
5. Create new password and check the Confirm Password box
6. Scroll down and click ‘Update User’

*There is a template created in Podium for Customer/Rep password reset