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How do I figure out how many rewards a representative should have if there is a question or dispute about rewards?

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  1. Go to account>My Rewards
  2. See how many are redeemed
  3. Go through all orders in the system and confirm how many rewards have been redeemed on orders (Make sure to look thoroughly at the order because sometimes it says (reward) underneath the product and more recently it shows reward next to the product.
  4. Do the math. If the amount redeemed is greater than the amount reflected in the orders, add the difference as rewards.
  5. Also, check their notes to see if we have added rewards manually before
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